PRIVACY POLICY
Effective Date: [Insert Date]
Website: www.plantooras.com
At Plantooras, we value your privacy and are committed to protecting your personal information.
1. INFORMATION WE COLLECT
We may collect the following information when you use our website or contact us via WhatsApp:
Name
Phone number
Email address (if provided)
Shipping address
Order details and preferences
2. HOW WE USE YOUR INFORMATION
Your information is used for:
Processing and confirming orders
Customer communication via WhatsApp or phone
Delivery and logistics coordination
Improving our products and services
3. DATA SHARING
We do not sell or rent your personal data.
Your information may be shared with delivery partners only for order fulfillment.
We may disclose information if required by law.
4. DATA SECURITY
We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure.
5. COOKIES
Our website may use cookies to enhance user experience. You can disable cookies through your browser settings.
6. YOUR RIGHTS
You may request access, correction, or deletion of your personal data by contacting us.
7. CHANGES TO POLICY
We may update this Privacy Policy from time to time without prior notice.
8. CONTACT US
For any privacy-related concerns:
WhatsApp: [Your Number]
Email: [Your Email]
RETURN & REFUND POLICY
Effective Date: [Insert Date]
Thank you for shopping with Plantooras.
1. RETURNS
Returns are accepted only for damaged or defective products.
You must notify us within 48 hours of delivery with photo/video proof.
2. NON-RETURNABLE ITEMS
Customized or made-to-order products
Items damaged due to misuse or improper handling
3. REFUNDS
Refunds will be processed only after approval of the return request.
Refund method will be discussed and confirmed via WhatsApp.
Processing time: 5–10 business days after approval.
4. REPLACEMENTS
If eligible, we may offer a replacement instead of a refund.
5. CANCELLATION
Orders cannot be canceled once production or dispatch has started.
6. CONTACT
For return/refund requests:
WhatsApp: [Your Number]
SHIPPING POLICY
Effective Date: [Insert Date]
1. SHIPPING AREAS
We currently ship across India.
2. PROCESSING TIME
Orders are processed after payment confirmation.
Processing time varies depending on product type and customization.
3. DELIVERY TIME
Estimated delivery timelines will be shared during order confirmation via WhatsApp.
4. SHIPPING CHARGES
Shipping charges (if any) will be communicated before order confirmation.
5. DELAYS
Delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
6. ADDRESS ACCURACY
Customers are responsible for providing accurate delivery details.
We are not responsible for failed deliveries due to incorrect information.
7. CONTACT
For shipping queries:
WhatsApp: [Your Number]